FAQs Reliability Starts at the Top!

Frequently Asked Roofing Questions

  • Q:How do I know my roof has been installed correctly?

    A:Texas Star Roofing is a certified roofing contractor by RCAT (Roofing Contractors Association of Texas). We take continuing education courses and have all the knowledge and experience required to install your roof. We also offer post-construction/installation inspections.

  • Q:How long will it take to install my new roof?

    A:In most cases, it will take the crew one to two days to tear off and replace your roof. The size of your roof and the weather must also be taken into consideration.

  • Q:How many years have you been in business?

    A:Texas Star Roofing has been family owned and operated in Plano since 1997.

  • Q:There are so many companies. How do I choose a contractor?

    A:You have the privilege of choosing among the Plano roofing companies in whom you have the most confidence and trust. Even if you get recommendations from various sources, it is still your responsibility to research the companies. Your insurance company will ask you to go with the lowest bid, but you do not have to do that. Be sure the company you choose is local and reputable. They should have at least 10 years’ experience locally and should be verifiable through the Better Business Bureau. Also, make sure they have a solid line of communication. In case of emergency, or if you have problems, you want to be able to contact them immediately.

  • Q:What if my insurance check is made out to the mortgage company?

    A:Most insurance companies include your mortgage company on the first check. Every mortgage company has different procedures for releasing funds. You can check with yours before the job starts to find out what information they require to obtain an endorsement. We encourage you to obtain the endorsement locally if possible. If the check gets lost in the mail, it can be a real nightmare having the funds reissued. If local endorsement is not possible, we suggest sending it overnight so it can be traced.

  • Q:What products do you offer?

    A:We offer a full line of shingles to fit your style and décor. We also install soffits, vents, vented eaves, and other products to complement your new roof.

  • Q:What type of warranty do you offer?

    A:Texas Star Roofing offers a one-year labor warranty on repairs and a five-year labor warranty on new roof installations. Information about our warranties and what is covered is spelled out in detail in our customer packets. Different materials, however, have different manufacturer warranties. They range anywhere from 20 years to lifetime. Ask your representative for details about the product that you are purchasing.

  • Q:When is payment due for my roof?

    A:Payment is due in full when the job is complete. If you are dealing with an insurance claim, the insurance company will provide an initial check and release the balance as soon as the roof is completed and they have received an invoice. We ask for that first check as soon as the job is complete. Your representative will invoice your insurance company for the balance at that time, and we accept the final payment when that second check arrives, which is usually about 7 to 10 business days following completion.

  • Q:Where can I find information about your company?

    A:Our site is full of information about our company and its owners. You may also find information about us on Google, Yahoo, Angie’s List, and the Better Business Bureau.


Customer Reviews

Hear What Makes Us Top Rated
  • “I can tell you that Texas Star Roofing was First Class from the initial quotation to the very end.”

    - Kenneth Coffing
  • “They deliver competitive pricing, honest proposals, realistic scheduling and superior workmanship.”

    - Edward D. Poletto
  • “if it had not been for Lee and his persistence and valuable experience, I don’t think we would have a new roof even today”

    - Pam Hensley
  • Free Roof Inspections
  • Storm Restoration Experts
  • Roofing with Integrity Since 1997
  • Labor & Manufacturer Warranties
  • Exceeding Current Building Codes
  • Using Only the Best Materials in the Industry
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